Privacy Policy

Last updated: 30 March 2026

1. General Provisions

These Terms and Conditions govern the provision of services by Namo Tim d.o.o., Ul. Ivana Šibla 15, 10000 Zagreb, Croatia (hereinafter: the “Company”), in relation to all construction, renovation, finishing, and related works performed by the Company.

By using this website, submitting an inquiry, or entering into an agreement with the Company, you confirm that you have read, understood, and accepted these Terms and Conditions.

Submitting an inquiry through the website, by email, or by telephone does not constitute a contract and does not oblige the Company to provide any services. A binding contractual relationship exists only once both parties have accepted a written offer or signed a written agreement.

2. Scope of Services

The Company provides services including, but not limited to:

  • construction works

  • renovation and refurbishment works

  • finishing works

  • interior and exterior works

  • demolition and preparatory works

  • minor infrastructure and installation works

  • consultancy, quotations, and cost estimates

The exact scope of works shall be defined in the quotation, cost estimate, agreement, or other written documentation between the Company and the client.

3. Quotations and Formation of Contract

All quotations issued by the Company are non-binding unless expressly stated otherwise.

A quotation becomes binding only after:

  • the client accepts it in writing, and

  • the Company confirms such acceptance or both parties sign a contract.

Unless otherwise stated, quotations remain valid for 30 days from the date of issue.

The Company reserves the right to amend a quotation prior to acceptance, particularly in the event of changes in the price of materials, labour, or other costs.

4. Client Obligations

The client shall:

  • provide uninterrupted access to the property or construction site

  • ensure the availability of water, electricity, and any other conditions necessary for the performance of the works

  • obtain all necessary permits, approvals, and authorisations unless otherwise agreed in writing

  • provide complete and accurate information necessary for the execution of the works

  • ensure that the premises and working conditions are safe

  • make all agreed payments on time

The Company shall not be liable for delays or additional costs resulting from the client’s failure to comply with these obligations.

5. Price and Payment

The price of the works shall be determined by the quotation or agreement.

Unless otherwise agreed, payment shall be made according to the following schedule:

  • advance payment before commencement of the works

  • interim payments during the execution of the works

  • final payment upon completion of the works

Invoices are payable within 8 days of the date of issue unless otherwise specified in the agreement.

In the event of late payment, the Company shall be entitled to:

  • charge statutory default interest

  • suspend the works until all overdue amounts have been paid

  • recover any additional costs caused by the delay

Ownership of all delivered materials, equipment, and completed works shall remain with the Company until all amounts due have been paid in full.

6. Project Timeline

The estimated timeline for the completion of the works shall be stated in the quotation or agreement.

All stated timelines are estimates only and may be affected by:

  • weather conditions

  • delays in the supply of materials

  • changes requested by the client

  • waiting for permits or approvals

  • unforeseen circumstances on the construction site

  • other circumstances beyond the reasonable control of the Company

The Company shall notify the client without undue delay of any expected delay and of the revised estimated completion date.

7. Changes and Additional Works

Any change to the agreed scope of works after acceptance of the quotation or conclusion of the agreement must be agreed in writing.

Additional works, changes of materials, increased quantities, or project modifications may affect:

  • the total price

  • the completion timeline

  • the technical specifications

The Company shall not be obliged to commence additional or modified works until the client has confirmed in writing acceptance of the additional costs and revised timeline.

8. Quality of Works and Warranty

The Company shall perform all works professionally and in accordance with the applicable laws of the Republic of Croatia, accepted industry standards, technical rules, and construction regulations.

The warranty period for the performed works and installed materials shall be specified in the agreement or quotation.

Unless otherwise agreed, the Company provides a 12-month warranty for the performed works, starting from the date of handover.

The warranty shall not apply to:

  • normal wear and tear

  • damage caused by improper use

  • damage caused by force majeure, severe weather, or natural disasters

  • works altered or modified by third parties without the Company’s approval

  • materials or equipment supplied by the client

The client must notify the Company in writing of any defects or complaints without undue delay and no later than 8 days after becoming aware of them.

9. Liability

The Company shall only be liable for direct damage caused by its intentional misconduct or gross negligence.

The Company shall not be liable for:

  • indirect or consequential loss

  • loss of profit

  • delays caused by third parties

  • damage arising from inaccurate or incomplete information provided by the client

  • damage caused by circumstances beyond the reasonable control of the Company

The total liability of the Company shall in any event be limited to the total amount paid by the client for the relevant works, unless mandatory law provides otherwise.

10. Insurance

The Company maintains all insurance policies required under the applicable laws of the Republic of Croatia.

The client is responsible for insuring the property, premises, and any belongings located at the site of the works unless otherwise agreed in writing.

11. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by force majeure.

Force majeure includes any circumstance beyond the Company’s reasonable control, including but not limited to:

  • earthquake

  • fire

  • flood

  • extreme weather conditions

  • war

  • epidemic

  • strike

  • shortage of materials

  • actions of public authorities

For the duration of any force majeure event, all deadlines shall be extended accordingly.

12. Suspension and Termination

The Company shall have the right to immediately suspend the works if:

  • the client fails to make payment when due

  • the client does not provide the conditions necessary for the performance of the works

  • there is a risk to the safety of workers or property

  • the client materially breaches the agreement or these Terms and Conditions

Either party may terminate the agreement by written notice to the other party.

In the event of termination, the client shall remain liable to pay for:

  • all works completed up to the date of termination

  • all materials installed or ordered

  • all costs incurred up to the date of termination

13. Intellectual Property

All quotations, cost estimates, drawings, sketches, photographs, descriptions of works, and other documentation prepared by the Company remain the property of the Company.

Such materials may not be copied, used, or disclosed to third parties without the Company’s prior written consent.

14. Personal Data Protection

The Company processes personal data in accordance with the applicable data protection laws and the GDPR.

Further information on the processing of personal data is available in the Privacy Policy published on the Company’s website.

15. Dispute Resolution and Governing Law

The parties shall endeavour to resolve any dispute amicably.

If an amicable resolution is not possible, the competent court in Zagreb, Croatia shall have exclusive jurisdiction.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Croatia.

16. Final Provisions

The Company reserves the right to amend these Terms and Conditions at any time.

The latest version shall always be published on this website.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.